Responsible Gaming at ec99

Our Commitment to Safe Play

ec99 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a deep obligation to protect the welfare of every player who chooses to spend their time and money on our platform. Responsible gaming is not an afterthought at ec99 — it is a foundational pillar of how we operate, built into every layer of our platform design, customer support approach, and account management system.

We recognise that for the vast majority of our players, gambling is a recreational activity enjoyed alongside cricket betting on the BPL, spinning the reels on popular slot titles, or watching live casino tables — and it stays that way because they gamble within their means and for fun. However, we also understand that a small percentage of players may develop problematic gambling habits over time, and for those individuals, early intervention and the right tools can make an enormous difference.

ec99 is committed to providing a safe, fair, and transparent platform where players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every corner of Bangladesh can enjoy our games with confidence that their well-being is being looked after. This page outlines everything you need to know about the responsible gaming features, tools, and resources available to you as an ec99 player.

Age Restriction — 18+ Only

Protecting minors from exposure to gambling is one of ec99's most important responsibilities. Before any new account can access real-money features, our system performs an automated age check based on the date of birth provided at registration. Where our system cannot confirm age with certainty, a manual KYC review is triggered, and the account is restricted from real-money play until the player's identity and age have been verified with a government-issued document such as a National Identity Card (NID) or passport.

If You Share a Device With a Minor

If you use a shared device or computer that a person under 18 has access to, we strongly recommend the following precautions:

• Always log out of your ec99 account when you have finished playing, particularly on shared or family devices.
• Never save your ec99 password in the device's browser or password manager if the device is shared.
• Consider enabling parental controls on your device or using a reputable parental control software solution to restrict access to gambling websites.
• Keep your account login credentials strictly private — do not share your username or password with any other person.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has accessed an ec99 account — whether your own or another — please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We will investigate all such reports as a matter of highest priority and take immediate action to suspend the account in question pending a full review.

Recognising Signs of Problem Gambling

Problem gambling is a condition in which an individual's gambling behaviour becomes compulsive, uncontrolled, and harmful — to their finances, mental health, relationships, and day-to-day functioning. Recognising the early warning signs is the first step towards getting the situation under control. The following indicators may suggest that gambling has moved beyond healthy entertainment:

• Spending more money on gambling than you can afford to lose, or gambling with money set aside for essential expenses such as rent, food, or bills.
• Feeling a persistent urge to increase your bets or deposit amounts in order to experience the same level of excitement.
• Repeatedly trying to "win back" losses by making further deposits immediately after a losing session (known as "chasing losses").
• Feeling irritable, anxious, or restless when you attempt to reduce or stop your gambling activity.
• Gambling to escape stress, depression, loneliness, or other negative emotions rather than for entertainment.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Borrowing money from family, friends, or financial institutions to fund gambling activity.
• Neglecting work responsibilities, studies, personal relationships, or other important commitments because of time spent gambling.
• Continuing to gamble despite repeatedly resolving to stop or to reduce the frequency of play.
• Feeling guilty, ashamed, or anxious after gambling sessions but continuing to play regardless.

Self-Assessment Questionnaire

The following short questionnaire is designed to help you reflect honestly on your gambling habits. There are no right or wrong answers. Answer each question as honestly as possible — your responses are for your own personal awareness only and are not recorded or monitored by ec99.

If you answered "yes" to three or more of the above questions, your gambling behaviour may be entering problem territory. We strongly encourage you to activate one of the player protection tools described in the next section, or to contact our support team directly so that we can assist you in finding appropriate help.

Player Protection Tools

ec99 provides a comprehensive suite of player protection tools that are available to every registered account holder free of charge. These tools are accessible directly from your account settings at any time — no prior approval is required to activate them.

Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on the ec99 platform. It is designed for players who have concluded that they need a significant, enforced break from all gambling activity in order to address problematic behaviour or to protect their financial and personal well-being.

Available Self-Exclusion Periods

Players may choose from the following self-exclusion durations:

• 6 months — suitable for players who recognise early warning signs and wish to take a meaningful break before the situation worsens.
• 1 year — recommended for players who have experienced noticeable financial or personal impact from their gambling activity.
• 2 years — for players who require an extended period of distance from gambling to fully address underlying issues and rebuild healthy financial habits.
• 5 years — the maximum available period, intended for players whose gambling has caused serious harm and who need a long-term commitment to abstinence.

What Happens During Self-Exclusion

Once your self-exclusion request has been processed by the ec99 team, the following actions are taken immediately:

• Your account is locked and you cannot log in, deposit, or place any bets for the entire duration of the exclusion period.
• All promotional emails, SMS messages, and push notifications from ec99 are suppressed for the duration of your exclusion.
• Any pending bonuses or free spins in your account are forfeited and cannot be reclaimed after the exclusion period ends.
• Your account balance at the time of exclusion is preserved and will be available for withdrawal upon expiry of the exclusion period, subject to standard verification checks.
• ec99 will make every reasonable effort to prevent you from opening a new account during your self-exclusion period. If you believe a duplicate account has been opened in your name, contact us immediately.

How to Request Self-Exclusion

You can request self-exclusion through any of the following methods:

• Log in to your ec99 account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, and follow the on-screen instructions to select your preferred exclusion period.
• Contact our responsible gaming support team directly at [email protected] with the subject line "Self-Exclusion Request", specifying your registered account email address and your chosen exclusion duration. Our team will process your request within one hour and send you a written confirmation.

Support Resources

If you are concerned about your own gambling behaviour, or that of someone close to you, please know that help is available. The following organisations and resources provide confidential support, counselling, and advice to individuals affected by problem gambling. Speaking with a professional counsellor can be a transformative first step toward regaining control.

ec99 does not endorse or have formal partnerships with any specific external organisations. The resources listed above are provided in good faith as general guidance. If you are in immediate distress, please contact emergency services or a mental health professional without delay.

Contact ec99 Support

Our dedicated responsible gaming support team is available every day of the year, 24 hours a day. Whether you want to activate a deposit limit, request a time-out, initiate self-exclusion, or simply talk through a concern about your gambling behaviour, we are here to help without judgement.

What to Include in Your Message

To help our team process your request as quickly as possible, please include the following information in your email:

• Your full name as registered on your ec99 account.
• Your registered email address or username.
• A brief description of what you need help with (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "I need to self-exclude for 12 months").
• If requesting self-exclusion, your preferred exclusion duration.

Commitment to Privacy

All responsible gaming requests and communications are treated with strict confidentiality by the ec99 support team. Your personal information and the nature of your request will not be shared with any third party except where required by law. You will always receive a written confirmation from us once your request has been actioned.